Customer Satisfaction Management & Measurement (CSMM) is the specialist unit of Indian Market Research Bureau (IMRB), which was founded in 1970 and is the largest market research organization in India and the region. IMRB is a part of Kantar, the largest customized research group of the world. IMRB has been a catalyst in the development of market research in the neighboring countries of Sri Lanka, Pakistan, Bhutan, Bangladesh and Nepal. This regional network has made IMRB the premiere source of market research and consultancy in these markets and CSMM the leading provider of CSM services.
CSMM.
(A division of IMRB) (CSMM)
8, Balaji Estate, Guru Ravidass Marg, Kalkaji
New Delhi 110 019
India
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