Success Stories

View some of Walker's client success stories.

Taking Action Produces Big PayoffTaking Action Produces Big Payoff
A leading provider of technology solutions implemented a "hot alert" system to take immediate action…...

Acting On Customer Insights Saves $34 MillionActing On Customer Insights Saves $34 Million
By committing themselves to the customer experience and taking action on customer insights, this…...

Discovering a Wealth of Untapped Customer InsightDiscovering a Wealth of Untapped Customer Insight
Through effective use of text analytics and by taking action on customer insights, this leader in…...

Delivering More With Help From CustomersDelivering More With Help From Customers
By listening to their frustrated customers, a multi-billion dollar bottling company fixed their…...

Customer Loyalty Impacts Business GrowthCustomer Loyalty Impacts Business Growth
Because of their work to build and maintain loyalty customer relationships, this global data storage…...

Aligning Customer Metrics Creates OpportunityAligning Customer Metrics Creates Opportunity
This market-leading technology company realized they needed to make customer perceptions relevant to…...

Predictive Analytics Reveals Growth OpportunitiesPredictive Analytics Reveals Growth Opportunities
Customer strategists focus on what has already happened to determine their next moves. They listen…...

Finding revenue in untapped customer relationshipsFinding revenue in untapped customer relationships
After focusing on their customer relationships, a Fortune 500 manufacturer identified customers who…...

Immediate Growth With Newly Acquired CustomersImmediate Growth With Newly Acquired Customers
After gaining a deep understanding of the target company's customer base, a leading sporting goods…...

Success Story: Issues Resolved FasterSuccess Story: Issues Resolved Faster
Using customer insights, Walker helped a global support organization identify the right process and…...

Motivating the actions you want with an effective incentive compensation planMotivating the actions you want with an effective incentive compensation plan
A leading network security company sought to come up with an effective incentive compensation plan…...

Leader in Networked Storage SolutionsLeader in Networked Storage Solutions
This leader in networked storage systems has a well-coordinated effort to regularly gather and use…...

How well do people in your organization put customer insights to useHow well do people in your organization put customer insights to use
Check out three stories from our clients about someone in their organization taking action on…...

CEO Perspective - What is on the mind of a customer-focused CEO?CEO Perspective - What is on the mind of a customer-focused CEO?
A CEO of a Walker client believes that everything begins with their customers. He said, "I think the…...

Driving sales growth through customer accountabilityDriving sales growth through customer accountability
By gathering rich customer information, creating a disciplined follow-up program, and documenting…...

Changing company culture through a worldwide network of customer advocatesChanging company culture through a worldwide network of customer advocates
Learn how this three billion dollar global leader in self-service and security systems strives to…...

Creating a world-class customer strategyCreating a world-class customer strategy
Learn how this market leading company revitalized their customer strategy. They succeeded in…...

Maintaining exceptional customer focus through indirect channelsMaintaining exceptional customer focus through indirect channels
Learn how a market-leading solutions provider improved their customer relationships through channel…...

Customer loyalty as a key business strategyCustomer loyalty as a key business strategy
Learn how one of the world's largest and most influential technology firms uses their customer…...

Driving improvement with resultsDriving improvement with results
By taking action on customer results, this leader in data storage systems made changes that…...

Growing your strategic accounts with customer focusGrowing your strategic accounts with customer focus
Learn how a leading telecommunications company collaborated closely with Walker to grow their…...

Use of hot alerts prompts action, big pay offUse of hot alerts prompts action, big pay off
Learn how a leading provider of technology solutions generated millions of dollars in revenue by…...

Ease of Doing Business Generates Millions of DollarsEase of Doing Business Generates Millions of Dollars
This market-leading technology firm used customer insights to make it easier to conduct business and…...

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