White Paper: Customer Focus

Creating World-class Customer Focus

Creating World-class Customer Focus

Six Essentials for Achieving Business Success Through the Voice of the Customer

In the current business environment companies are looking for a key advantage and turning to the most logical source for advice – their own customers. This whitepaper will explore the six essentials for achieving success by using the voice of the customer, as well as provide a breakdown of basic, advanced and world-class characteristics to help identify ways in which your organization can improve.

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