Easy Does It! Summary of Findings
Download a brief summary of findings from Walker’s studies on the impact of improving customer ease of doing business. Sources of input include qualitative interviews with customer experience professionals, a study conducted with customers that have purchasing responsibilities, and a study conducted with members of the CustomerThink community.
Complete the form below to download this summary.
The Value of Making it Easy
Register to be one of the first to receive this report! Scheduled to be released on April 30 at the 2014 B-to-B CX Summit in Scottsdale, this will be a comprehensive report on the impact of making it easy for customers to do business with B-to-B companies. The report will include evidence of the importance of simplicity as well as a series of recommendations of how B-to-B companies can gain a competitive edge by improving the way they make it easy for their customers.
Register below and we’ll send you a complimentary copy ($249 value) on April 30.
Complete this form for more information.
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