Webcast Resources

Easy Does It!
How B-to-B firms prosper by improving customer ease of doing business

Easy Does It

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Easy Does It! Summary of Findings

Easy Does ItDownload a brief summary of findings from Walker’s studies on the impact of improving customer ease of doing business. Sources of input include qualitative interviews with customer experience professionals, a study conducted with customers that have purchasing responsibilities, and a study conducted with members of the CustomerThink community.

Complete the form below to download this summary.


The Value of Making it Easy

The Value of Making it EasyRegister to be one of the first to receive this report! Scheduled to be released on April 30 at the 2014 B-to-B CX Summit in Scottsdale, this will be a comprehensive report on the impact of making it easy for customers to do business with B-to-B companies. The report will include evidence of the importance of simplicity as well as a series of recommendations of how B-to-B companies can gain a competitive edge by improving the way they make it easy for their customers.

Register below and we’ll send you a complimentary copy ($249 value) on April 30.


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B-to-B CX Summit

B-to-B Whitepapers

Join us for the only event focused on the latest and best customer strategies for B-to-B companies.

DATE: April 29 - May 1st

LOCATION: The Arizona Biltmore Hotel

www.walkercxsummit.com

 

UPCOMING WEBCASTS

Customer Experience Journey Mapping

  • DATE: February 14, 2014
  • TIME: 1:00 pm Eastern Time

MORE INFO

The RoI of Customer Initiatives

  • DATE: February 20, 2014
  • TIME: 1:00 pm Eastern Time

MORE INFO

ABOUT WALKER

Walker is a customer intelligence firm specializing in customer retention and growth strategies. We use predictive analytics, cutting edge technology, and expert consultation to help each client achieve their business objectives. And it works – Walker clients outperform the market by more than six to one!

More at www.walkerinfo.com.