Walker Media

Walker announces dates for 2014 B-to-B Customer Experience Summit

INDIANAPOLIS – Customer intelligence consulting firm Walker Information announced today that its B-to-B Customer Experience Summit will be held April 29 - May 1, at the Arizona Biltmore Hotel in Scottsdale, Ariz.

Focused on the latest and best customer strategies for B-to-B companies, this event helps companies go beyond customer listening to become more intelligent about their customers and drive business success. A highlight of the event will include the release of two studies – one focused on gaining a competitive advantage with the Ease of Doing Business, and the other focused on ways B-to-B companies can leverage the sources and variety of customer data for CX and business success.

"This event is a must-attend for customer experience professionals in all B-to-B companies," Walker President Phil Bounsall said. "Building on the momentum from the inaugural CX Summit in 2013, the 2014 Summit will help leaders plan for the customer revolution that is underway, and prepare for a dramatically new role of leadership in customer experience."

Walker has been hosting client forums for more than ten years, and last year was the inaugural B-to-B Customer Experience Summit. Companies who have participated include Cisco Systems, EMC, McAfee, IBM, Sysco Foods, UPS, ExactTarget, IHS, Avaya, CDW, Ingram Micro, NetApp, and many others.

The conference will feature powerful keynote addresses, engaging workshops, and valuable networking all aimed at sharing best practices to improve the way companies drive business success through customer insights and intelligence.

About Walker

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.

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