Technology We Use

Walker boasts an impressive collection of technology tools, created to listen and learn from your customers. Our approach is unique. Rather than offering a one-size-fits-all platform, we have built a collection of technology tools that we can tailor to the needs of user.

Our web-based survey tools, online applications, real-time reporting systems, analytic tools, and many other resources are built to accelerate the way companies put customer insights to use throughout the organization.

Coordinating customer information

Gathering all of your customer information can be a significant issue. Walker works with you to map multiple databases of customer information into one system for effective measurement and management. Walker’s Oracle-based tools are flexible to coordinate with your CRM system or any database format to ensure accuracy.

Gathering feedback

Walker’s web-based survey tools can handle even the most complex feedback needs. Because our clients have customers in almost every country, we routinely use our systems to gather feedback in almost every language in the world.

Providing access

Your customer information is accessible to you at any time via Walker’s award-winning online application. Walker’s SmartLoyalty System® has served tens of thousands of users needing immediate access to customer information – including feedback, reports, trends, and analysis.

Conducting analysis

Walker has developed business intelligence tools to dig deeper than conducting just analysis. Through the business intelligence tools, we pull together disparate forms of information to provide the greatest insights on understanding your customers to make important business decisions.

Aligning customer information

We recognize that customer feedback becomes even more valuable when aligned with other enterprise information. We blend customer information with financial, CRM, and other operational metrics to draw greater insights. We routinely push data into the systems and programs your people access on a regular basis to assure they have timely information to make business decisions.

Delivering insights

Our mantra is to deliver the right information to the right person at the right time. We’re masters at breaking down customer information and delivering only what people need to make decisions that matter to them and to their stakeholders. To do this we often incorporate custom portals, push reports, and presentations to seamlessly deliver relevant information to hundreds of sales representatives, service representatives, marketing professionals, corporate strategists, and many others.