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The 2005 Walker Loyalty Report for Communications Services
FOR IMMEDIATE RELEASE
May 23, 2005
Who did we survey for this report?
In compiling the data on the communications services industry, we collected 7,062 brand evaluations from 2,064 respondents, resulting in readable base sizes (69 or more completed surveys) for 21 companies – or, more broadly, 37 brands representing these 21 companies. Enterprise decision makers and influencers responsible for purchasing of communications services and products were surveyed in March 2005. A representative sample for United States and Canada was recruited online by Survey Sampling, which invited panelists to complete the survey on Walker Information's Web site. Respondents evaluated suppliers with which they had a current relationship and participant organizations varied in size from more than 50 employees to more than 10,000 individuals.
What types of communications services companies are covered in this study?
The Walker Loyalty Report for Communications Services focused on attitudes and experiences with firms in five specific sectors:
- wireless service
- wireless handsets
- internet service providers
- local voice
- long-distance voice
Which companies are included in this report?
More than 20 companies are included in The Walker Loyalty Report for Communication Services.
Information available regarding The 2005 Walker Loyalty Report for Communications Services:
- News Release
- Fact Sheet – Wireless Service
- Fact Sheet – Wireless Handsets
- Fact Sheet – Internet Service Providers
- Fact Sheet – Local Voice
- Fact Sheet – Long-Distance Voice
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