We are a consulting firm focused on creating value through customer loyalty and other customer strategies.Walker specializes in customer loyalty and related customer strategies, including innovative approaches to segmenting, valuing, obtaining, serving, and retaining customers. Walker's diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and, ultimately, grow shareholder value. Our PeopleWalker clients have the best perspective on our people and our leadership. Here are a few excerpts of their comments when asked what makes Walker different: “more focused on our unique needs” “a partner that really believes they are only successful if you are ” “people and spirit within its culture” “commitment to learn our business” “the personal touch is exceptional” To earn trust and credibility from our clients we consistently provide a premier business environment for our people to develop and grow their careers. Many of Walker’s seasoned professionals have dedicated the majority of their careers to the study of customer loyalty and related customer strategies. Our leadership is reflective of our people – experience, dedicated, and passionate about leading and serving a broad range of stakeholders. Our HistoryDuring the last 69 years, Walker has evolved from a firm collecting door-to-door opinions of housewives to a multi-million dollar consulting group with a global presence. While advances in the industry and technology have both helped shape Walker, the most influential factor has been the Walker family leadership of Dorothy "Tommie" Walker, Frank Walker, and Steve Walker.
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