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What makes us different?


We're different. And we're proud of it. We believe implementing an effective customer strategy takes more than just gathering customer feedback and delivering a report. Our process takes a comprehensive approach to developing and implementing key customer strategies by working with our clients to create a custom program that best fits the needs of their organizations. You won't find any "cookie cutter" programs here.

In addition, our rich history of being a family-owned business is very unique in today's business world. Walker Information is currently in its third generation of Walker family leadership with Steve Walker at the helm of the organization. And, many of the values of our organization are the same values established by Dorothy "Tommie" Walker when she founded the company doing door-to-door research in 1939.

Our business focus is also very unique. Many research, technology, or consulting organizations offer customer strategies as one of a wide variety of services. At Walker customer strategies are our primary area of focus. We believe there is no other organization in the world more qualified and focused on customer strategies than Walker Information.

We have a unique blend of services as well. Many companies specialize in research, technology, or consulting while we specialize in all three. We believe all of these elements are fundamental in developing and implementing a customer strategy. So we have invested heavily to develop the best methods, tools, and approaches to serve our clients.

Finally, our people are the best in the business. While it may be an overused phrase to say that people make the difference - here at Walker, this is truly the case. Not only are our people easy to work with, but they have years of experience in research, technology, strategy, consulting, and other key business savvy ingredients. In fact, over 40% of Walker's staff have been with our organization for over 10 years!

Our approach, history, structure, services, and people are what make us stand out from other research firms and consultants. Take some time to get to know us better and you'll find there is no one else in the world like us.

 

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