Steven F. WalkerChairman & CEO As the third generation of Walkers to lead the privately-held research and consulting firm, Steve is focused on creating shareholder value for Walker’s clients through customer loyalty and related customer strategies. The firm is focused on a comprehensive approach to putting the customer at the center of a client’s strategy using proprietary research methods, technology tools, and experienced professionals who have dedicated their career to understanding how customer relationships impact business results. Steve was named president of Walker in 1994 and added the CEO title in 1996. Then, in 2006, Steve was named chairman of the board. Steve is active in a number of boards and community activities including AAA Hoosier Motor Club, The U.S. Chamber of Commerce, The Indiana State Chamber of Commerce, The Greater Indianapolis Chamber of Commerce, and The Indianapolis 500 Festival. He is the past chairman of the board of The Better Business Bureau of Central Indiana, The Indiana Chapter of Young Presidents Organization, and the American Teleservices Association. In 2005 and 2006, Steve served as the campaign chairman for the United Way of Central Indiana and continues to sit on its Board of Directors. Steve is a frequent speaker at conferences and along with his long-time colleague, Jeff Marr, published his first book, Stakeholder Power in 2001, (Perseus Publishing, 2001), which offers a winning business strategy for driving corporate growth. Steve earned his bachelor’s degree in business and accounting from Boston University.
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