Customer Intelligence

Customer Intelligence for Cloud-based Companies

For companies providing cloud-based solutions – software as a service (SaaS), platforms as a service (PaaS), and infrastructure as a service (IaaS) – it has become vital their customers are actively using and reaping the benefits of their tools. Barriers to defection are lower than ever so companies need a system to monitor their customer relationships, and take action to ensure customers will renew their services.

Cloud-based companies today need intelligence designed to deliver a simple, at-a-glance view of customer relationships. Walker provides solutions that act as a “radar” for companies – alerting them of those customers at risk of not renewing their contracts.

It’s a clear line of sight to the status of relationships so cloud-based companies can maintain high rates of renewals.

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