Customer service and technical support organizations offer the ideal case for transactional measurement. It is in this environment and through contact with these groups that many customer relationships are sustained in between buying cycles.
Walker helps monitor these interactions to ensure that each service and support interaction is positive – anything less can erode customer loyalty and increase the likelihood that a customer will look elsewhere for their next purchase.
Most companies collect a wide array of metrics about the service experience itself. We use advance analytics to put all the pieces together to target strategies for improvement and intervention.
Walker has worked with top service organizations. Below are just a few of the ways we help.