Customer Experience Strategies
Understanding Your Customers
Driving Action & Results
Technology To Accelerate
We believe the most successful companies consider their customers in every decision they make. And ultimately, that is our purpose at Walker – to help all companies develop such a commitment to their customers that they are at the heart of every decision. More
"The future of 2020" is almost here and Walker has gathered fresh insights for customer experience (CX) leaders.
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Customer expectations are changing.
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The fastest way to make customer experience your biggest advantage
Avaya wanted to fix or prevent poor support experiences – even with customers who didn’t complete surveys. Implementing proactive alerts improved customer experience in active cases and led to year-over-year improvement in overall support experience evaluations.
Sonya consults with clients' senior management to develop programs that take strategic advantage of company strengths, reduce competitive weaknesses, and allocate corporate resources to enhance customer relationships.