Additional Resources

The CX Leader Podcast: The Influence of Technology on CX

A resource for CX leaders

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Accelerate CX

Accelerate CX

A comprehensive program to assess, improve, and optimize your customer experience initiatives

Sometimes it helps to see how you stack up. That’s why we created the AccelerateCX program. Based on years of experience and exhaustive research, we’ve developed a simple way for companies to assess their CX maturity, identify the gaps, and make necessary improvements. Armed with this information, customer experience professionals can work more intelligently to optimize their efforts and maximize their impact.

The booklet provides an overview of the levels of CX maturity, detailed descriptions of the areas of CX competency, and three easy options for you to get started with AccelerateCX.

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