Additional Resources

CX LEADER PODCAST:
USER SERIES

Stories of CX at work

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The Effective CX Leader

The Effective CX Leader

10 Traits of Top Customer Experience Leaders

What makes an effective CX leader? What skills do they possess? What do they do differently?

Knowing that you can be more effective when you’re aware of your skills, Walker has gathered input and developed an inventory of key skills plus how you can develop each, found in this manual.

Walker’s experts in customer experience delve further into each trait on our podcast. They discuss each trait and why it makes a difference to CX initiatives, identify a role model who exemplifies the trait, and suggest ways you can build each skill. The podcasts
can be found at walkerinfo.com/podcasts.

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