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WEBCAST: The Effective CX Leader

January 30, 2018 - 1:00 pm Eastern

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What Makes Customer-Focused Companies So Different?

What Makes Customer-Focused Companies So Different?

Almost every corporate executive would agree it is good to be customer focused. Staying connected to your customers ensures you are providing products and solutions that meet their needs, you are adjusting to their likes and dislikes, and you are providing levels of service with their expectations. However, the term "customer focused" is vague and empty, leaving some asking, "What does that really mean?"

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