Case Studies

WEBCAST: The Effective CX Leader

January 30, 2018 - 1:00 pm Eastern

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CEO Perspective

CEO Perspective

What is on the mind of a customer-focused CEO?

A CEO of a Walker client believes that everything begins with their customers. He said, "I think the whole organization today, realizes that we start with the customers." And he means it. Everything – even their acquisition strategies – starts with what customers want. And, the payoff is clear – since he has been CEO, their stock price has risen more than 300%.

The Q & A that follows is an excerpt of a conversation with the CEO of a $900 million firm offering business services. In this interview he shares his customer-focused perspective and provides advice to other CEOs.

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