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The CX Leader Podcast: The Influence of Technology on CX

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The Customer-Focused CEO

The Customer-Focused CEO

Seven Characteristics that Lead to a Sustainable Advantage

Rapid change and the warp speed of innovation make it increasingly difficult for companies to create a competitive advantage. As product and price fail to provide a reliable edge and with informed customers expecting more, CEOs are turning to customer experience to build the kind of sustainable advantage that leads to business outcomes and long-term success.

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