Customer Experience Strategies
Understanding Your Customers
Driving Action & Results
Technology To Accelerate
We believe the most successful companies consider their customers in every decision they make. And ultimately, that is our purpose at Walker – to help all companies develop such a commitment to their customers that they are at the heart of every decision. More
"The future of 2020" is almost here and Walker has gathered fresh insights for customer experience (CX) leaders.
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WEBCAST: Change Management: A Marathon or a Sprint
July 26, 1pm Eastern
The CX Leader Podcast with host Steve Walker provides insights for business leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business.
Listening to your customer's needs is a vital part of an effective CX strategy, so it's critical that you have the right technology and strategies in place to gather the required insights for your customer experience. In this three-episode series, Steve welcomes experts from Walker and Qualtrics to help explain the importance of a carefully considered listening program.
Webcast: Building Your Customer Listening Architecture
Allison Grayson, a certified customer experience professional and vice president at Walker, joins Steve to talk about the importance of an effective listening architecture and how careful planning will benefit your CX program.
How's your customer listening "house"? Do you have that one survey that always gets added to and has now become this monstrosity of your CX listening strategy? Steve welcomes Dr. Troy Powell to the podcast to discuss the dangers of not effectively planning your listening architecture and how you can avoid relying on the "Frankensurvey" to gather valuable customer insights.
In the third episode of our series on Building Your Listening Architecture, Steve welcomes Dr. Kyle Groff, a senior principal for global CX strategy at Qualtrics to discuss the tools and strategies in gathering customer insights.
Packed with ideas, tips and examples, AccelerateCX will help you improve your CX fast
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