Experience Management Strategies
Understanding Customers & Employees
Driving Action & Results
Technology To Accelerate
We believe the most successful companies consider their customers in every decision they make. And ultimately, that is our purpose at Walker – to help all companies develop such a commitment to their customers that they are at the heart of every decision. More
"The future of 2020" is almost here and Walker has gathered fresh insights for customer experience (CX) leaders.
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The CX Leader Podcast with Steve Walker
A resource for CX leaders
The CX Leader Podcast with host Steve Walker provides insights for business leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business.
Steve welcomes Pat Gibbons, a customer experience professional and senior vice president at Walker, and discusses how storytelling can be a powerful addition to the customer experience professional's toolbox.
Featuring 10 exercises to help develop, deliver, and strengthen great presentations, the CX Storytelling Workbook is a great addition to your CX toolbox.
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The CX Advantage Blog
Pat has written several posts on CX Storytelling at the CX Advantage Blog:
Packed with ideas, tips and examples, AccelerateCX will help you improve your CX fast
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View the 10 Traits of top CX Leaders and how you can leverage or improve these qualities.
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