CX Storytelling

The CX Leader Podcast with Steve Walker

A resource for CX leaders

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CX Leader Podcast with Steve Walker

The CX Leader Podcast with host Steve Walker provides insights for business leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business.

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How a Box of Invoices Tells a Story

Steve welcomes Pat Gibbons, a customer experience professional and senior vice president at Walker, and discusses how storytelling can be a powerful addition to the customer experience professional's toolbox.

CX Storytelling Workbook

Featuring 10 exercises to help develop, deliver, and strengthen great presentations, the CX Storytelling Workbook is a great addition to your CX toolbox.

More about the Workbook