CX Storytelling

Best Practices

Making CX a competitive advantage

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CX Leader Podcast with Steve Walker

The CX Leader Podcast with host Steve Walker provides insights for business leaders to improve results by unlocking the potential of their customer experience. More than a discussion of CX topics, the podcast focuses on ways CX professionals can develop the right skills and ideas to be effective leaders in their organizations.

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How a Box of Invoices Tells a Story

Steve welcomes Pat Gibbons, a customer experience professional and senior vice president at Walker, and discusses how storytelling can be a powerful addition to the customer experience professional's toolbox.

CX Storytelling Workbook

Featuring 10 exercises to help develop, deliver, and strengthen great presentations, the CX Storytelling Workbook is a great addition to your CX toolbox.

More about the Workbook