Experience Management Strategies
Understanding Customers & Employees
Driving Action & Results
Technology To Accelerate
We believe the most successful companies consider their customers in every decision they make. And ultimately, that is our purpose at Walker – to help all companies develop such a commitment to their customers that they are at the heart of every decision. More
"The future of 2020" is almost here and Walker has gathered fresh insights for customer experience (CX) leaders.
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The CX Leader Podcast with Steve Walker
A resource for CX leaders
The CX Leader Podcast with host Steve Walker provides insights for business leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business.
Does your brand make a promise to your customers? Then you need to make certain your CX program can deliver on that promise! Steve welcomes back Jennifer Batley, a vice president and certified customer experience professional at Walker, for a discussion on how to make certain your brand aligns with your customer experience.
Webcast: Watch our recent webcast on aligning your brand and CX:
Case Study: Read about how ARRIS aligned their vision to be a technology company with a human point of view, aligning their brand and CX efforts.
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Packed with ideas, tips and examples, AccelerateCX will help you improve your CX fast
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