Luminaries of CX


Stories of CX at work

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CX Leader Podcast with Steve Walker

The CX Leader Podcast with host Steve Walker provides insights for business leaders to improve results by unlocking the potential of their customer experience. More than a discussion of CX topics, the podcast focuses on ways CX professionals can develop the right skills and ideas to be effective leaders in their organizations.

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Luminaries of CX

Who are the "rock stars" of CX - those individuals who have worked to promote the importance of knowing how  customer's experiences impact companies? In this series, Steve Walker will invite CX luminaries to the CX Leader Podcast for a discussion on how they got started in the CX space and what they feel is important for CX leaders to know.

  • Episode 37: From CRM to CX

    Host Steve Walker welcomes the CEO of Customer Think Corporation and the founder and editor-in-chief of Bob Thompson to discuss how he started in the customer experience industry and his thoughts on the future of the CX movement.

  • Episode 38: Getting Over the "Bump"

    Host Steve Walker welcomes Megan Burns, CEO of Experience Enterprises, as the next guest in the Luminaries of CX series. The conversation includes how Burns started her career in the CX space and what the future hold for the customer experience industry.

Episode 39 of the CX Leader Podcast featured our "CX Day Celebration!" Listen to that episode here
Episode 42 of the CX Leader Podcast was our inaugural episode in our user series, "Making CX Work at Johnson Controls." Listen to that episode here
Episode 43 of the CX Leader Podcast was our special "CX Horror Stories" Halloween episode. Listen to that episode here
  • Episode 44: Convenience Trumps Price

    Continuing the "CX Luminary" series highlighting the "rock stars" of customer experience, Steve welcomes Shep Hyken to the podcast to discuss how he got his start in CX and how making convenience can bring your company a competitive edge.