Rock Stars and Fixer Uppers

The CX Leader Podcast with host Steve Walker provides insights for business leaders to improve results by unlocking the potential of their customer experience. More than a discussion of CX topics, the podcast focuses on ways CX professionals can develop the right skills and ideas to be effective leaders in their organizations.

Rock Stars and Fixer-Uppers: Recapping the 2019 CXPA Insight Exchange

CX professionals from across the globe met in Salt Lake City to exchange ideas and learn more about what's happening in the realm of customer experience. Chris Higgins hosts along with guests Pat Gibbons and Chris Woolard to share what Walker associates learned was on the minds of CX pros.

The Walker Booth

The Walker booth featured an interactive game that allowed event participants to rate how they use "X" (experience) data vs. "O" (operational) data by dropping marbles into glass containers.