The Influence of Technology on CX

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Making CX a competitive advantage

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CX Leader Podcast with Steve Walker

The CX Leader Podcast with host Steve Walker provides insights for business leaders to improve results by unlocking the potential of their customer experience. More than a discussion of CX topics, the podcast focuses on ways CX professionals can develop the right skills and ideas to be effective leaders in their organizations.

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The Influence of Technology on CX

There is no denying the importance of technology's role in customer experience. Steve Walker will invite guests within the customer experience technology space for discussions on how technology became prevelant in CX, the current state of technology, and what to expect from technology for CX in the future.

  • Episode 33: Let's Talk Tech

    In the first of a series of episodes devoted to technology, Steve welcomes Brian Kovacs, chief information officer at Walker, for a discussion on why it's critical for CX leaders to be knowledgeable about what technology is available to improve the customers’ experience.

  • Episode 34: What's your goal?

    In a continuing series on technology, Steve welcomes Mike Grindstaff to the podcast for a discussion on getting the most out of your technology and how to gauge success by defining your goals.

  • Episode 35: The Pitfalls of Tech

    CX pros and business leaders rely on technology to provide the data and analysis of customer feedback, but it’s too easy to get stuck in the mud. Steve welcomes Walker technology experts Ryne Fanning and Rich Boits to the podcast for a discussion on how to avoid common mistakes when planning your technology strategy.

  • Episode 36: Empowering CX with Actionable Information

    In the fourth episode of the CX technology series, Steve discusses the perspective from the technology provider with Kirk Baetens who is a global partner manager for Qualtrics, a world-class provider in experience management software and Walker’s technology partner.