Walker Webcasts

Watch the following Webcasts, hosted by Walker's top thought leaders.

CX StorytellingCX Storytelling
CX leaders are frequently called on to share customer insights with groups, departments, and…...

Text Analytics in CXText Analytics in CX
Text analytics has a certain allure to it; we've found that most CX professionals are drawn to the…...

Optimizing with Customer AnalyticsOptimizing with Customer Analytics
Customers want to do business with companies that are one step ahead. And, with more options…...

Customer Experience TrendsCustomer Experience Trends
This webcast will look ahead to the most important trends for customer experience professionals in…...

Mapping Customer ExperiencesMapping Customer Experiences
Journey mapping is an interactive approach to discover what customers truly want - the critical…...

Leveraging Customer Advisory Boards for CX SuccessLeveraging Customer Advisory Boards for CX Success
Customer Advisory Boards (CABs) exist for a variety of reasons. Some CABs review what's going well…...

Technologies to Drive CXTechnologies to Drive CX
Technology advancements have made it easier to share customer insights throughout your organization.…...

Going Beyond SurveysGoing Beyond Surveys
New tools and emerging techniques are providing better options for business leaders to capture the…...

Proactive CXProactive CX
Customer expectations are changing. Customers expect B-to-B companies to personalize the experience,…...

CX AdvantageCX Advantage
We see many companies creating a competitive advantage through the experiences they deliver to…...

CX StorytellingCX Storytelling
CX leaders are frequently called on to share customer insights with groups, departments, and…...

Foolish CXFoolish CX
In honor of April Fool's Day we're discussing the lighter side of customer experience strategies.…...

Taking Action on Customer InsightsTaking Action on Customer Insights
Successful CX leaders know that getting things done means working through others. This webcast will…...

The Art of Text AnalyticsThe Art of Text Analytics
Eighty percent of the data we encounter daily is unstructured. It comes in a variety of formats:…...

Growing Strategic Accounts with Customer InsightsGrowing Strategic Accounts with Customer Insights
B-to-B CX professionals offer Strategic Account Managers (SAMs) actionable customer insights for…...

2015 CX Trends2015 CX Trends
As 2014 came to a close, it's not only time to reflect on 2014, but also to look forward to the…...

CX Metrics - What's Right for You? CX Metrics - What's Right for You?
What's the next step for those of us who have been focusing on Loyalty, Satisfaction or Net…...

M&A and the CX LeaderM&A and the CX Leader
Up to 80% of the value in a corporate acquisition is in the customer base that is acquired. And yet,…...

The Total Impact of CXThe Total Impact of CX
What defines CX success? Financial metrics are important, but it doesn't stop there. Too often…...

Map Your MarketMap Your Market
Today's new research techniques enable you to position your brand with great precision and build…...

Make CX Loud!Make CX Loud!
Do you ever feel like CX gets lost in the corporate clutter? Maybe it's time to turn up the volume!…...

Creating a Customer Centric CultureCreating a Customer Centric Culture
Having the right culture - or taking steps to create the right cultural change - is critical to the…...

The Value of Making it EasyThe Value of Making it Easy
Why are "ease of doing" initiatives becoming so important for B-to-B firms? In a nutshell, customers…...

Data Rich, Insight PoorData Rich, Insight Poor
Why are "ease of doing" initiatives becoming so important for B-to-B firms? In a nutshell, customers…...

Foolish CXFoolish CX
In honor of April Fool's Day we're discussing the lighter side of customer experience strategies.…...

Predictive & PrescriptivePredictive & Prescriptive
In today's fast-paced business climate companies cannot afford to simply react to customer demands.…...

The ROI of CX InitiativesThe ROI of CX Initiatives
CX leaders are charged with driving impact and proving a return their initiatives. This session will…...

B-to-B Journey MappingB-to-B Journey Mapping
Journey mapping is a tool companies use to discover what their customers truly want - the real…...

Advanced Customer Due DiligenceAdvanced Customer Due Diligence
Up to 80% of the value in an acquisition is in the customer asset. And yet, most buyers know far too…...

Make CX Data Come AliveMake CX Data Come Alive
Too often customer experience leaders collect a lot of great customer insights that never get put to…...

B-to-B CX: Best Methods for Driving ResultsB-to-B CX: Best Methods for Driving Results
Customer-focused initiatives are created to enhance relationships, anticipate customer needs,…...

Customers 2020Customers 2020
We live in the age of the customer. Customers know more, and expect more. Fast forward seven short…...

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