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2015 CX Trends

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As this year is coming to a close, it’s not only time to reflect on 2014, but also to look forward to the future of the CX industry. Join us as we gather Walker experts to discuss the emerging CX trends of 2015.

You will learn:

  • Trending CX technologies – We will discuss the integration of multiple streams of data

  • Proving ROI – As CX investments increase, so will the expectations for a quantified ROI

  • Mobile CX – Businesses will move to a mobile-first customer experience design

  • Advanced analytics – CX leaders will be expected to provide greater intelligence

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