CX Metrics – What’s Right for You?
What’s the next step for those of us who have been focusing on Loyalty, Satisfaction or Net Promoter? Going beyond a standard survey metric to a more comprehensive understanding of how engaged our customers are.
WHAT YOU WILL LEARN
- A definition for Customer Engagement
- Information available that can help us understand the level of Customer Engagement.
- Applying a Customer Engagement framework to your customer relationships
Register below to learn what metric is right for your organization.
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