Webcast: CX Metrics – What’s Right for You?

CX Metrics – What’s Right for You?

What’s the next step for those of us who have been focusing on Loyalty, Satisfaction or Net Promoter? Going beyond a standard survey metric to a more comprehensive understanding of how engaged our customers are.


  • A definition for Customer Engagement
  • Information available that can help us understand the level of Customer Engagement.
  • Applying a Customer Engagement framework to your customer relationships

Register below to learn what metric is right for your organization.

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