Webcast: 2015 CX Trends

2015 CX Trends

As 2014 came to a close, it’s not only time to reflect on 2014, but also to look forward to the future of the CX industry. Join us as we gather Walker experts to discuss the emerging CX trends of 2015.

WHAT YOU WILL LEARN

  • Trending CX technologies – We will discuss the integration of multiple streams of data
  • Proving ROI – As CX investments increase, so will the expectations for a quantified ROI
  • Mobile CX – Businesses will move to a mobile-first customer experience design
  • Advanced analytics – CX leaders will be expected to provide greater intelligence

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