Webcast: CX Advantage

CX Advantage
How to create a competitive advantage with CX

We see many companies creating a competitive advantage through the experiences they deliver to customers. In an effort to help business-to business companies improve customer retention and growth, Walker researched the competitive advantage that can be achieved through the experiences businesses deliver to customers.


  • How to develop key messages and plan dynamic presentations

  • The results from the groundbreaking study, CX Advantage,  and what it means for customer experience professionals.

  • The business impact of the customer experience.

  • What customer experience professionals must do to take advantage of the opportunity and the reality B-to-B firms face today.

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