The ROI of CX Initiatives
Methods for validating your customer strategy
CX leaders are charged with driving impact and proving a return their initiatives. This session will provide methods and models for forecasting, measuring, and validating the proven business benefits of customers experience initiatives.
WHAT YOU WILL LEARN
- The case for validation – why it is an important component of any customer experience strategy.
- Frameworks for proving the ROI of customer experience initiatives.
- Tips and advice on what is most appropriate for your organization.
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