Webcast: The Art of Text Analytics

The Art of Text Analytics

Eighty percent of the data we encounter daily is unstructured. It comes in a variety of formats: survey comments, social media posts, product reviews, chat logs, emails, etc., and it’s often accessible instantaneously. How do we handle such overwhelming – but useful – information? One solution that customer experience professionals can implement is text analytics. Unfortunately, figuring out the best ways to use text analytics often comes with its own challenges.


  • How text analytics is a solution for customer experience professionals to manage and use unstructured data
  • How to incorporate text analytics into your VOC initiative
  • How a company used text analytics to transform unstructured comments into actionable feedback

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