Analyzing CX data to be more predictive and prescriptive
In today's fast-paced business climate companies cannot afford to simply react to customer demands. They must seek ways to get new insight into their customers and to apply fact-based, decision-making to proactively deliver an optimal experience. To achieve these outcomes, companies must use customer experience data to become more predictive and prescriptive. Bringing this approach into your organization doesn’t have to be a daunting task.
You will learn:
Tips will help you begin to move down the path toward delivering a more proactive and personalized customer experience.
Share real case examples to demonstrate how companies are using analytics to anticipate customer needs and proactively deliver more value.