WEBCAST: The Effective CX Leader

January 30, 2018 - 1:00 pm Eastern

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Best Methods for Driving Results

Practical methods for using the voice of the customer to drive action, change, and results

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Customer-focused initiatives are created to enhance relationships, anticipate customer needs, respond to demands, and ultimately drive company performance. However, too often these initiatives fall short of expectations. This webinar will help marketing executives and customer experience leaders go beyond listening to customers, and start generating rich customer insights that have a direct impact on their company’s business performance.

You will learn:

  • Five critical elements – We’ll review five key steps to driving results and provide an info-graphic with more than 95 important components.
  • Driving results through people – We’ll highlight the most common users of customer intelligence and how work with them most effectively
  • Avoiding pitfalls – We’ll provide a framework that includes anticipating and overcoming the most common obstacles.

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