CX professionals should regularly discuss creating change. Haven’t we all seen how even good action plans can be hard to fully execute? Many leaders are surprised by how their associates resist changes and the general inertia facing even the best improvement plans. But such behavior can be anticipated and treated with a few proven change management remedies.
During this webcast, you will learn:
- Key change management principles: what must happen beyond action planning for sustained change to take place
- Identifying the unique role of the CX professional in guiding change in their company
- Evidence of how applying change management approaches leads to a greater project success rate