Webcasts

WEBCAST: CX Leaders as Change Agents

July 26, 1pm Eastern

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Creating a Customer Centric Culture

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Having the right culture – or taking steps to create the right cultural change – is critical to the overall success of your customer initiatives. Specific to customer experience leaders, embedding CX into an organizational culture creates a foundation for recognizing the full benefit of any CX effort.

You will learn:

  • Identify key factors to create the right cultural change in your organization.

  • Hear examples of how others have successfully engaged their organization to become customer centric.

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