The CX Leader Podcast: The Influence of Technology on CX

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Creating a Powerful CX Culture

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CX professionals track key metrics over time, but some data, like relationship KPIs, are not collected frequently enough to drive continuous action. And, transactional or operational data are collected frequently, but meaningful changes can be lost in the volatility of the data. Thankfully, there is a new analytic technique to help find the true signal in the noise and drive actions to improve the customer experience. 

In this webcast we will discuss: 

  • The reasons you are missing value in your transactional and operational metrics.
  • How to build an early warning system that proactively identifies emerging CX issues before they become a full-blown crisis.
  • An example of how one company is bringing this to life.
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