The CX Leader Podcast: The Influence of Technology on CX

A resource for CX leaders

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Customer Experience Trends

The strategies and challenges for CX leaders in 2016

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This webcast will look ahead to the most important trends for customer experience professionals in the coming year. Topics will include trending CX technologies, mobile CX, the use of advance analytics, and important methods to prove an ROI on customer experience investments.

In this webcast you'll learn:

  • Information overload – how to get more out of your customer intelligence.

  • Overuse of surveys – how to use new methods to secure rich customer insights.

  • Increased demand – how to deliver customer experience to a growing number of stakeholders. 

  • Executive demands – how to respond to the growing pressure from corporate leaders that want to make a real difference. 

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