How to create a competitive advantage with CX
We see many companies creating a competitive advantage through the experiences they deliver to customers. In an effort to help business-to business companies improve customer retention and growth, Walker researched the competitive advantage that can be achieved through the experiences businesses deliver to customers.
The results from the groundbreaking study, CX Advantage, and what it means for customer experience professionals.
The business impact of the customer experience.
What customer experience professionals must do to take advantage of the opportunity and the reality B-to-B firms face today.