The CX Leader Podcast: The Influence of Technology on CX

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CX Advantage

The Top 10 CX Blunders

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In honor of April Fool's Day we're discussing the lighter side of customer experience strategies. With input from CX practitioners and consultants we're building a list of the top ten mistakes, mishaps, oversights, and setbacks that CX professionals make. Join us as we not only highlight the common themes, but discuss the best ways to avoid them in the first place. 

  • Biggest blunders: We’ll sort through input from CX leaders and share the most common themes. 

  • Why they happen: We’ll consider why these mistakes are so common amongst CX professionals.

  • Preventing pitfalls: We’ll discuss the best ways to sidestep issues and overcome challenges.

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