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CX Metrics: What’s Right For You?

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What’s the next step for those of us who have been focusing on Loyalty, Satisfaction or Net Promoter? Going beyond a standard survey metric to a more comprehensive understanding of how engaged our customers are. 

You will learn:

  • A definition for Customer Engagement 

  • Information available that can help us understand the level of Customer Engagement. 

  • Applying a Customer Engagement framework to your customer relationships

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