Webcasts

WEBCAST: The Effective CX Leader

January 30, 2018 - 1:00 pm Eastern

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CX Storytelling

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CX leaders are frequently called on to share customer insights with groups, departments, and individuals within their company. However, too often these presentations fall flat. To truly engage an audience CX leaders need to tell compelling stories that inspire colleagues to take action. This webcast will take you through a process for improving your storytelling and your presentations.

WHAT YOU WILL LEARN

  • How to develop key messages and plan dynamic presentations

  • A three-stage process for developing your CX stories

  • Techniques for effectively telling customer stories that connect with the audience
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