The CX Leader Podcast: The Influence of Technology on CX

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CX Trends 2018

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Keeping up when customer expectations are constantly changing isn’t easy. Walker’s Customers 2020 research revealed that B-to-B companies are far behind in preparing for customers of the future.

In this 30-minute webcast, we’ll discuss key CX trends to watch for 2018. However, we’ll also focus on what WON’T change. After all, customers are human – and some aspects of the way customers think and behave are hard-wired into the human brain.

Special guest Megan Burns will join Walker experts for a discussion that will help you prepare your company for the coming new year.

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