The CX Leader Podcast: The Influence of Technology on CX

A resource for CX leaders

Listen Now

Engaging Executives

Login Or register to view the webcast Login or Register

Today's executives are constantly looking for ways to stand out from their competition. Now more than ever, they are turning to customer experience initiatives to make it happen.

In fact, in a recent Walker study of more than 500 CEOs, they said that customer experience is the most effective method for creating a competitive advantage, almost two-to-one over talent, product, price and other criteria.

So, what are the characteristics of customer-focused executives?

Megan Burns, a well-known expert in CX Culture and Human Behavior, joins Steve Walker in this 30-minute webcast to discuss the characteristics and how executives and CX professionals can cultivate a customer-focused mindset.

Previous Article Igniting a Customer-Focused Culture
Next Article Change Management

Comments are only visible to subscribers.