The CX Leader Podcast: The Influence of Technology on CX

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Common mishaps of CX leaders

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In honor of April Fool's Day we’re discussing the lighter side of customer experience strategies. With input from CX practitioners and consultants we’re building a list of the most familiar mistakes, mishaps, oversights, and setbacks. Join us as we not only highlight the common themes, but discuss the best ways to avoid them in the first place. 

You will learn:

  • Biggest blunders: We’ll sort through input from CX leaders and share the most common themes. 

  • Why they happen: We’ll consider why these mistakes are so common amongst CX professionals.

  • Preventing pitfalls: We’ll discuss the best ways to sidestep issues and overcome challenges.


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