The CX Leader Podcast: The Influence of Technology on CX

A resource for CX leaders

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Make CX Data Come Alive

Driving Action, Change, and Results

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Too often customer experience leaders collect a lot of great customer insights that never get put to use. In this Walker Insights Webcast we’ll discuss the needs of the various users of customer insights and share great ideas for delivering customer insights that drive action and results. 

You will learn:

  • Key users: We'll touch on the key users of customer insights – who they are, what they want, and how to give them what they need.

  • Great reports: The webcast will feature numerous options for delivering timely and relevant customer insights to a wide range of users.

  • Driving action: We'll provide ideas for training, and techniques to ensure customer insights are put to use to drive action, change, and results. 


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