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The CX Leader Podcast: The Influence of Technology on CX

A resource for CX leaders

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Measuring CX

Going (way) Beyond Surveys

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New tools and emerging techniques are providing better options for business leaders to capture the voice of the customer and improve customer experiences. This webcast will focus on these important trends that go beyond the use of surveys to improve how we measure, monitor, and improve customer experiences.

In this webcast you'll learn:

  • Understanding the appropriate use of surveys in today’s business environment

  • Integrating other methods to compliment the use of surveys.

  • Pulling it all together in a way that results in fewer surveys, better insights, and more impact.

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