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The CX Leader Podcast: The Influence of Technology on CX

A resource for CX leaders

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Refreshing Your CX Strategy

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Customer interactions and experiences continuously evolve and so should your customer experience program. During this webcast we’ll share tools CX professionals use to prioritize and develop dynamic workshop roadmaps to guide their CX strategy. 

In this webcast you'll learn:

  • Signs that a refresh is needed and the best way to approach a refresh that goes beyond the traditional methods.

  • Six essential elements for realizing the full business impact 

  • Practical applications for putting the CX Essentials to work in your company

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