The CX Leader Podcast: The Influence of Technology on CX

A resource for CX leaders

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Taking Action on Customer Insights

How CX leaders can engage colleagues to take action and drive results

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Successful CX leaders know that getting things done means working through others. This webcast will focus on how the CX leader can drive results through people. We’ll focus on the key users of customer information to understand their role, what they need to be successful, and how you can work with them effectively.

  • How to build an effective network of support for customer initiatives.

  • Key users of customer intelligence – their role, what they need, and how to work with them.

  • Working effectively with company leaders. 

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