The CX Leader Podcast: The Influence of Technology on CX

A resource for CX leaders

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Taking the Lead on CX Innovation

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Innovation is about much more than products. To produce differentiated experiences, CX professionals need to identify and engage in innovation that centers on how customers interact with the organization – including interactions with people, processes, and products. In this webcast we’ll discuss the CX professional’s role in collaborating with colleagues to identify, design, and implement ideal experiences that set their company apart from their competitors.

In this webcast we will discuss: 

  • How CX goes beyond fixing problems to designing unique experiences
  • How CX professionals can be the catalyst for creating ideal experiences
  • How to identify experiences that can distance your company from your competition
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