The Total Impact of CX
What defines CX success? Financial metrics are important, but it doesn’t stop there. Too often companies overlook other methods for measuring the impact of their customer experience initiatives. During this webcast we’ll discuss:
You will learn:
How the impact of actions integral to and originating from customer insight programs will be accepted and expected.
Ways to capture impact, including methods that are not financial.
The steps necessary to ensure tangible impact is captured, and documented, for your customer experience initiative.